We are always searching for Community Lead applicants to volunteer with us- and we’re hiring on a rolling basis. Submit an application today
What’s Impact Hub Baltimore? IHB is a workplace, innovation lab, and community center located in Centre Theater in Station North, Baltimore. Opened in December 2015, IHB is a place to build ideas, connections, and community. Our members are a vibrant, diverse, and growing community of innovators and entrepreneurs dedicated to driving positive change in Baltimore and beyond. We provide an inclusive, inspiring, and functional space that connects our members to the ideas, resources, and people they need to make tangible social impact. We also serve as a gathering place for the global movement towards stronger cities and a new economy.
What’s a Community Lead? A Community Lead is a front facing position. As a lead, your responsibility is to receive members and guests into our space, making them feel welcomed, connected, and armed with the resources they will need to make the change they wish to see. Community Leads provide excellent customer service and create an environment that allows for collaboration, engagement and productivity. Community Leads ensure members receive the utmost value from their experience at Impact Hub.
You Get (Work Trade Terms):
- An unlimited coworking membership (access to our building 24/7 valued at $250/month);
- Enrollment in our Grow Program
- Curated, thoughtful introductions to the movers and shakers in the Baltimore social enterprise community when requested;
- Following completion of session, references from core team members to put on your resume going forward;
- Access to supportive groups within the Impact Hub membership for finding careers and jobs that you’ll love;
- Opportunity to help establish Baltimore as the epicenter of social change.
What’s the commitment?
- During the six month session, leads must attend one full day orientation session, attend monthly group meetings, and be committed to rigorous digital and print documentation processes. If you don’t think you can adhere to these main tenets of the position completely, this might not be the right opportunity for you.
- One 8 hour or two 4 hour shifts per week (32 hours per month).
- Shift options are: 8 am – 4 pm, 10 am – 6 pm, 10 am – 2pm, or 2 pm – 4 pm.
- We’ll have several get-togethers, events, and activities, along with the Impact Hub core team, throughout your cohort. We ask that all leads choose one project or service area to own during their four months here (to be decided among the group depending on your interest area and skill-set, 1-2 weeks after your first day).
Your Primary Responsibilities as a Lead:
- Greet everyone who comes into the space, and provide tours for new members and interested folks. This means greeting and chatting with members that come in for their workday or pass through for meetings (and recording the time(s) they arrive), ensuring that all guests sign in, and also providing tours throughout the space for curious guests or public that wander in to see what our space is all about.
- Keep it organized. You’ll work through the checklist during your shift to either open or close the space, as well as keeping things organized. You’ll also help to keep the space stocked, whether it’s paper for the printer or coffee for the maker. We have both morning and afternoon checklists for both shifts that we ask you complete for your time here.
- Answering questions. A big portion of your role will be to help members and guests with any questions they have regarding our space and amenities. Remember those requirements around documentation? As the primary go-between for members and guests, you’ll be responsible for informing the process of refining our community amenities and procedures.
- Introducing members to each other. One of our biggest assets is our extensive member community. But, how do these people meet each other and know what the other has to offer? This is where you come in. Our leads are the key to building a connected, impactful community. With so many incredible people coming in and out of our space every day, a lead’s primary task will be knowing, introducing, and connecting other members with each other.
- Random acts of kindness. Is it someone’s birthday today? Did a member just close a big deal for their organization? Is it a holiday, or just Monday? It’s your job to recognize these achievements, both big and small, and to spread the love.
Who are you?
- Awesome. Observant, dependable, independent, smart, self-starting, and socially conscious; you don’t have a problem helping out or taking the lead with logistics around the space, and you love to be around other people.
- You like to have fun and are creative; you understand that we want to make our members feel great, and are excited about that mission!
- You also know your schedule well enough to know when to say no to an opportunity like this, in order to fully respect the time this position requires. Most of all, you enjoy helping others in many different ways and contexts.
- Exceptional communication skills: written, verbal, and personal.
- Ability to be an active listener, mediator, and facilitator.
- Ability to invite, engage, and convert interested people into members .
- Strong organizational skills with exceptional attention to detail.
- Comfort and facility with technology (A/V, computers, wifi, printers); email; google apps.
- Knowledge of the various business and social impact sectors in Baltimore and knowledge of issues critical to members and their different areas of practice.
We are always searching for Community Lead applicants to volunteer with us- and we’re hiring on a rolling basis. Submit an application today.