About Impact Hub Baltimore
Impact Hub Baltimore (IHB) is a shared workspace, event space, and civic forum for entrepreneurs and mission-driven organizations. Located in the heart of Station North, Impact Hub is a place to build ideas, connections, and community. It is a vibrant, diverse, and growing community of people dedicated to driving positive change in Baltimore and beyond. The Impact Hub Baltimore currently has 165+ members ranging from flexible, low-residency coworking members to daily users and office tenants.
We focus on two things. The first is cultivating community. The second is running an inclusive, inspiring, and functional space that connects the ideas, resources, and people necessary for making tangible social impact.
The Impact Hub team is active, engaged, and entrepreneurial. We value hard work, creativity, and flexibility. As a startup, our team members wear many hats and need to take on new challenges with humility and a sense of humor. We are a nonprofit social enterprise working to build sustainable operations and real civic impact. Improving equity, access, and opportunity is core to our mission.
Impact Hub Baltimore seeks a Community Manager to assist with maintaining and growing a vibrant, diverse, and connected membership community. The Community Manager owns all aspects of the Impact Hub Member experience and coworking membership retention and growth.
In addition to overseeing a variety of projects to ensure quality for members, the Community Manager manages a cohort of work-trade program participants to assist with administrative tasks in the space. They will be the first point of contact for members and works with the Executive Director, the Business and Operations Director, the Events and Operations Manager, and Community Leads to ensure that members feel welcomed, that they are connected with others in the Impact Hub Community, and that they have access to all the resources available at Impact Hub.
The Community Manager will build and maintain systems and/or manage projects that make Impact Hub a friendly, reliable, and inspiring place to work. The position is full time (40 hours / week) starting in April 2017 and reports to the Business and Operations Director.
- Develop strategies to maximize member experience & feedback
- Organize Community Lead meetings and schedules
- Organize Community Lead projects and roles
- Keep member handbook current
- Assure completion of account setup in Nexudus, including member profiles, photos and new contracts.
- Oversee member events with help from Community Leads.
- Manage supplies inventory with help from Community Leads.
- Creation and distribution of bi-weekly newsletter
- Oversee member orientation process to be conducted by Community Leads, including scheduling orientation and any updates to the orientation agenda.
- Address member needs and manage expectations.
- Organize tours and outreach for prospective members to convert leads into membership.
- Communicate important announcements to membership online and in-person.
- Track and present monthly metrics related to membership growth.
- Plan and execute Member Town Halls and other member focused events in coordination with the Member Council.
- Support fundraising, business development, and systems development.
- Experience with recruiting, hiring, and training of professionals and/or volunteers
- Adept at communications and content creation for newsletters, social media and blog
- Ability to produce content and execute a predetermined brand/marketing strategy.
- Ability to devise projects, delegate responsibilities and see projects through to completion.
- Ability to plan and manage a variety of meetings/events for Community Leads and Members.
- Strong organizational skills with exceptional attention to detail.
- A good listener and observer, who can recognize and resolve issues as they arise.
A successful candidate in this job is/has:
- A People Person. You have to love people. We can’t stress this enough.
- A team player. You can work on diverse teams and pitch in as needed.
- A Self Starter. You can envision a way forward and are ready to jump right in.
- Service Oriented. You love to help out, get the job done, and do it well.
- Fun. You bring joy to your work, even when the going gets tough.
- Flexible. We’re a startup, things change. Adapt and improve with us.
- Energetic with a thoughtful approach to community building
- Detail Oriented and Organized.
- Comfortable with technology, particularly online tools for managing contacts and billing.
- Proactive in spotting gaps in member experience and proposing or executing solutions.
- Team oriented and able to pull necessary resources and team members to execute projects.
Desired Qualities, but not necessary:
- Experience managing a coworking space is a plus.
- Project Management Experience.
- Knowledge of the various business and social impact sectors in Baltimore and knowledge of issues critical to members and their different areas of practice. (Health, education, economic opportunity, community development, arts and design, social justice, etc.)
- Journalism or blog content creation experience.
- Community building or organizing skills.
- Comfort and facility with IT and/or audio/visual equipment.
- Experience in grant writing and/or business management.
Compensation for this position is commensurate with experience and will be a combination of salary and incentive pay for member retention and growth.
Does this sound like you? Get in touch today. Send your resume and cover letter to: firstname.lastname@example.org
We will be interviewing on a rolling basis and accepting applications until Friday, March 17th, 2017