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Membership Terms & Conditions

Last Updated: August 5, 2020

Please read these terms and conditions for membership at Impact Hub Baltimore. For general questions on using amenities at Impact Hub, please see the Member Handbook.

I am joining Impact Hub Baltimore (“Impact Hub”) to become a member of an intentional local and global community. We are a diverse and inclusive community of entrepreneurs, activists, creatives, and professionals taking collaborative action to drive positive social and environmental change. Together, we are building an innovative local economy that advances equity and opportunity.

Our Impact Hub team follows a set of core principles to guide decisions, and we encourage you to consider these as you operate within this community:

• Accessible and Welcoming Space
• Commitment to Equity
• Progress for Social Innovators & Entrepreneurs
• Advancing Economic Opportunity and Innovation in Baltimore City

As a part of the Impact Hub community, I understand that it is my responsibility to maintain and advance the following core values:

Integrity – We care deeply about making a positive impact with our work.
Authenticity – We understand that real change comes from genuinely engaging with a problem or challenge
Collaboration – We seek out diverse perspectives to achieve common goals.
Process – We recognize that progress is achieved by taking intentional steps towards common goals
Innovation – We strive for creative solutions that challenge the status quo and our imaginations.

Further, I understand that my membership is contingent upon my compliance (and my guests’ compliance) with this Impact Hub Baltimore Membership Terms and Conditions and all future updates of this agreement (collectively the “Terms and Conditions”) as provided by Impact Hub. I understand that by becoming an Impact Hub member and agreeing to these Terms and Conditions it does not create a lease or other interest in real property in my favor, but merely creates a temporary license to use the Impact Hub space, revocable by Impact Hub pursuant to the Terms and Conditions. I agree to abide by the Terms and Conditions, and I understand that a violation of the Terms and Conditions may result in a termination of my membership.

Impact Hub reserves the right to update the Terms and Conditions from time to time, and each member shall refer to the most recent version of the Impact Hub Baltimore Membership Terms and Conditions as posted on the Impact Hub Baltimore website.

Please follow this basic guide to easily and effectively navigate your new community and workplace.

By agreeing to these Terms and Conditions, you agree that you will not:

• Maintain or store any inventory of goods upon the premises, unless prior written approval is obtained from Impact Hub.

• Use the Impact Hub premises for any illegal purpose or activities.

• Tamper with, borrower, or remove property kept in another member’s area without their express permission.

• Cause or permit any hazardous substance to be used, stored, generated, released or disposed of on or in the premises. Whether material qualifies as “hazardous” shall be determined in the sole discretion of Impact Hub.

• Act in a manner that, in Impact Hub’s sole discretion, does or is likely to adversely affect the peaceful operation and enjoyment of the premises, including, without limitation, creating any disturbance to occupants of the Impact Hub space or the greater building and its employees, licensees, guests or contractors.

• Post any signs, symbols, or pictures in the premises without the prior approval of Impact Hub. Impact Hub reserves the right to remove, or cause the removal of, any materials of any member which Impact Hub deems, in its sole discretion, to be offensive or not conducive to a productive communal work space.

• Conduct business or activities that cause any harm, risk, or liability to Impact Hub members or the general public–as determined by the discretion of the Impact Hub team and/or its member board.

Promotional Materials

Promotional material for events or programs hosted by members cannot include Impact Hub Baltimore’s name or logo without written approval from our team. Any failure to comply with this rule will be grounds for revoking membership for any and all members affiliated with the company or organization.


Members working with youth must have written policies and procedures to address permission, safety, and liability for all parties. Young people must be accompanied by an adult (25 or older) in the space at all times. Events must have a minimum of 1 adult present for every 6 young people, and adults must be responsible for all bookings and liability.

Meeting Rooms

Your membership includes discounts on rentals of the larger conference meeting room and event rooms. For phone calls or smaller meetings, use the phone booths or huddle rooms.

Cancellations require 24 hours notice. Any cancellations processed less than 24 hours before your room booking will result in a full charge.

Your bookings are for you and your initiatives. Member benefits and discounts, including bookings, may not be passed or gifted to non-members. The reserving member must be present and part of the meeting or it will be considered a non-member booking. If this occurs, your account will be charged the full, non-member rate. If this occurs a second time or there is damage to the space you have booked for a non-member, Impact Hub Baltimore reserves the right to suspend further booking credits and/or the Membership will be under review by the team. If a non-member guest is interested in booking space, recommend they book the space through our website or become a member.

Phone Booths

• Phone booths have a two hour time limit per booth per person.
• Please rent a Meeting Room if there are more than four people in the meeting.
• Remember to leave the booth in a better state than how you found it.


Events in the space occur regularly, particularly during evenings and weekends. We are also able to accommodate daytime events. Our team is cognizant of simultaneously maintaining space for coworking members to focus and get their work done. We welcome you to host your workshops, panel discussions, receptions, and investor meetings at Impact Hub by making a booking request with our team. All event bookings will receive an orientation and day-of support.

Receptions in common work areas cannot start until after 5:00pm without written permission from the Impact Hub team.


Please follow the “Rule of 2”:

Your guests need to check in at the front desk with community leads and can stay for up to 2 full hours. If their stay exceeds 2 hours, they are encouraged to purchase a day pass (online or at the front desk).

You (and your company) can have up to 2 guests at a time, and they can come 2 times per month. If there are more than two, please book a meeting room. If they are here more than twice in a month, recommend them to become a member.

All guests must comply with the Terms and Conditions, and you shall be responsible for ensuring your guests’ compliance with the Terms and Conditions. You shall not allow non-members to access the Impact Hub premises without continuous accompaniment by a member.

Technology and WiFi

We have provided the best quality internet, with ample download and upload speeds but we’re cognizant of traffic.

Be thoughtful about bandwidth and don’t use the wireless in a way that may draw hostile attention (hacking, sharing copyright-infringing material, etc.)

Unlawful behavior, harassment and posting illegal material is unacceptable and we reserve the right to terminate in appropriate situations.

Membership TERM AND FEES

If you want to increase your membership or add any Membership Extras, you can adjust it yourself or notify us in writing at any time.

If you want to lower or cancel your membership you will need to adjust it yourself or let us know in writing by the 15th day of the month before the change in order for those changes to be reflected in your billing.

Membership payments are due on the first of every month. Your first month’s payment is due right when you start your membership, with a prorated amount.

All payments for membership fees and rent payments, if any, shall be made through CoBot, unless arranged otherwise.


By agreeing to these terms, you agree to defend and hold Impact Hub and its respective agents harmless from and against any damage, loss, penalty, judgment, fine, cost, expense or fee (including reasonable attorneys’ fees incurred in connection therewith) arising from or in connection with any claim, action and/or judgment for damages to property or injury to persons suffered or alleged to be suffered on the Premises by any person, entity or corporation, unless such property damage or personal injury was caused by Impact Hub’s gross negligence or willful misconduct.

Impact Hub reserves the right to refuse, or terminate, memberships immediately and at any time for any reason, provided that membership dues already paid by the member at the time of such termination with respect to any portion of the membership period occurring after the date of such termination will be refunded to the member. Impact Hub is not obligated to renew any membership. The cost for membership benefits, perk, and rates are subject to change at any time at the sole discretion of Impact Hub.

Impact Hub cannot be held liable for not delivering membership services due to unforeseen external events, including but not limited to weather events, political unrest, natural disasters, public health emergencies, external disruption of access or functionality of our space.

COVID-19 Practices and Responsibilities

With shared workspace comes shared responsibility. Each of us plays an important role in keeping our Impact Hub Baltimore community safe and healthy in this ever-shifting reality of a global pandemic. Following guidelines from federal, state, and local public health officials, Impact Hub Baltimore has developed practices for our members to adopt while in our space. These practices are implemented to maintain a socially fluent and productive environment centered around public health and safety. Those practices include:

Wear Your Mask. Covering is caring.

Stay 6 Feet Apart. Respect personal space.

Check-in Every Day. Check out when you go.

Book Your Workspace. Minimize movement.

Clean as You Go. Clean each surface you use.

Stay Home. If you get sick or exposed, notify us.

We value your participation in creating and encouraging a safe space for all. Being a member here is not only accepting personal and shared responsibility, but also accepting a diversity of health beliefs and practices during this health crisis. Impact Hub Baltimore will do our best to enforce, update, and communicate any safety practices and measures recommended by public health officials in our space. However, as a member, you acknowledge the potential risks of entering a shared workspace and accept that Impact Hub Baltimore is not liable in the case of a health issue or outbreak in our community.

Our Common Ground

Here at Impact Hub Baltimore, we are all working together in a shared space. With shared workspace comes shared responsibilities, so abiding by the following guidelines helps our community maintain social fluency, serendipity, and productivity:

Respect: Members of Impact Hub come from a diversity of backgrounds and cultures. It is essential that members help us maintain a welcoming, supportive, and safe space for all. Members should consider how their words and actions may affect others while having a healthy curiosity and respect for different cultures and lifestyles. Members should take care to ensure everyone has what they need to flourish in the space.

Cleanliness: Members must maintain any private area and all common areas in a neat, clean, and sanitary condition. Please leave the space in a better state than how you found it. Look for reminders and guiding principles in each space.

Timeliness: We live in a busy world with meetings to take and issues to solve. Be cognizant of the time and acknowledge that your fellow members need to use the booths and meeting rooms as well.

Awareness: Think about the others working around you. Should I take my call in a phone booth? Am I creating a comfortable and professional environment?

Trust: People here are watching out for you, so watch out for them as well. The members of this community support you and your work. Share gestures of support and be open to receiving support from others.

Happiness: Take a breath. You’re surrounded by a community of people that believe in working to improve things and they’re willing to throw their lives into it. So celebrate each other at every chance!


So there it is. Your tenure at Impact Hub has begun. You are now following the footsteps of great people and we think there are great things coming for you as well. We are here to support you in any way we are capable, so please don’t hesitate to check in with your local Community Lead. In the meantime, reach your hand across the table to your newest friend.