Join Our Team

Our team leads the field in advancing equity and economic opportunity through community-building and values-driven space. Our work environment is inspiring, dynamic, and full of opportunities for learning and creative problem-solving. We support a healthy, growing community of social innovators leading transformative work. Together, we are creating a more just and innovative local economy for every resident to thrive.

Current Opportunities to join our team are listed below.

Full-time positions are posted until filled. Worktrade positions are posted permanently for rolling recruitment.

Managing Director

The Managing Director at Impact Hub Baltimore oversees business management, finances, operations, and strategic business development to drive sustainability and growth. An ideal candidate will bring a passion for social enterprise, experience in business management, and a commitment to advancing equity and economic opportunity in Baltimore. They will oversee the next phase of business growth and guide the direction of overall organizational strategy.

Role

This position is for a strong leader with an eye for the nuts and bolts of building and running a mission-driven business. They should be a steady manager with strong communication skills, creative problem-solving, and capacity for strategic decision-making. The role is responsible for the success of three business units which sustain the organization and advance its mission.

They are directly responsible for promotion, leasing, and collections for 15 private offices. They also manage 25+ vendor accounts to ensure accurate payments and seamless systems function.

This position directly supervises 3 FTE on the core team, and indirectly oversees 35 worktraders supporting daily operations and events.

Responsibilities

  • Oversee sustainability and growth of coworking, office leasing, and events business units
  • Manage staff to meet business targets, track success, and improve financial standing
  • Define business targets and track progress via monthly metrics and finance review
  • Report to Advisory Board on financial health and strategic initiatives
  • Work with Executive Director to develop and deliver strategic priorities
  • Assure smooth operations and excellent customer experience
  • Assure accurate accounting, timely payments, and rigorous collections
  • Establish sales pipelines and strategic partnerships
  • Maintain organizational culture aligned with mission and values
  • Directly responsible for office management and leasing
  • Liaise with building tenant council and property management company
  • Initiate and execute on strategic initiatives to improve revenue and operations
  • Enforce strong administrative and financial management across the organization

Essential Skills

  • Experience in business or nonprofit management
  • Passion for managing diverse, dynamic teams
  • Talent for managing finances, projections, and metrics
  • Ability to strategically balance mission and money
  • Decisive. Capable of setting and communicating key priorities
  • Clear, positive, professional communicator
  • Creative problem-solver with a collaborative, entrepreneurial mindset
  • Strong attention to detail and follow-through
  • Capacity to set and manage to targets
  • Ability to learn new skills and adapt to new information
  • Ability to manage complexity in a dynamic work environment
  • Experience with start-ups, social enterprises, and entrepreneurial ecosystems
  • Ability to attend to big picture visioning, relationship development and operational details
  • Knowledge of the Baltimore entrepreneurial landscape and resources for small business owners and social innovators.

Apply

You will be joining Impact Hub at an exciting time. This role builds on a strong foundation of systems and practices, with room for your vision to influence the next phase of our growth. You will be connected to a global Impact Hub network, a collaborative partner network, and a growing field of enterprise development. 

The position is full time (40 hours/week) and reports to the Executive Director. Compensation is commensurate with experience and will be a combination of salary and benefits.

Application Deadline: June 28, 2019

Ideal start date: Aug 1, 2019

Interested candidates should send a resume and cover letter to:

Pres Adams – pres@baltimore.impacthub.net

Events and Communications Manager

The Events & Communications Manager at Impact Hub Baltimore manages the Event Bookings business unit and key communications assets, including the Impact Hub website and newsletter. An ideal candidate will bring a passion for social enterprise, exceptional project management and communication skills, and a commitment to advancing equity and economic opportunity in Baltimore.

Role

This position is for a team player with a diligent work ethic, strong customer service skills, and exceptional follow-through. They will engage members, longtime partners, and new clients to ensure a steady event booking pipeline and excellent user experience. The role manages the Event Lead worktrade program to manage rental orientations, contracts, and day-of support for A/V and logistics.

The Events & Communications Manager will generate clear and consistent messaging to the public through web, newsletter, and publication content. This position drives the sustainability and mission of the organization and ensures that Impact Hub serves as a responsive, accessible, reliable resource.

This position is integrated to the 3-person Community Engagement Team, and oversees 5 Event Leads. They will report directly to the Managing Director.

Responsibilities

  • Manage event booking business unit (50% LOE)
  • Manage promotion for event & meeting bookings
  • Generate leads, drive sales & manage invoicing to meet monthly targets
  • Ensure high quality user experience for event booking clients
  • Manage Event Lead worktrade program to support event orientation, A/V and logistics
  • Coordinate with Media & Engagement Manager to organize & promote public programs
  • Manage content and distribution for newsletter, website, and publications
  • Develop tools and resources to improve engagement and efficiency
  • Provide marketing and outreach support for IHB events and accelerator programs
  • Engage in program design and development, as needed

Essential Skills

  • Rapid and professional response to client requests
  • Strong attention to detail and diligent follow-through
  • Strong organizational skills
  • Clear, positive, professional communicator
  • Collaborative, entrepreneurial mindset
  • Ability to manage competing priorities in a dynamic work environment
  • Creative problem-solver with capacity to generate solutions to complex challenges
  • Capacity to manage and motivate diverse teams and delegate responsibilities
  • Experience with recruiting, hiring, and training of professionals and/or volunteers
  • Strong writing and project management skills
  • Ease and confidence with technology
  • Familiarity with WordPress, Mailchimp, and Eventbrite
  • Ability to learn new skills and adapt to new information
  • Experience with start-ups, social enterprises, and entrepreneurial ecosystems
  • Knowledge of the Baltimore entrepreneurial landscape and resources for social innovators and/or a passion to learn.

Apply

You will be joining Impact Hub at an exciting time. This role builds on a strong foundation of systems and practices, with room for your vision to influence the next phase of our growth. You will be connected to a global Impact Hub network, a collaborative partner network, and a growing field of enterprise development. 

The position is full time (40 hours/week) and reports to the Managing Director. Compensation is commensurate with experience and will be a combination of salary and benefits.

Ideal start date is July 15, 2019

Interested candidates should send a resume and cover letter to:

Michelle Antoinette Nelson – mnelson@baltimore.impacthub.net

Community Lead

You can join our team through one of our Worktrade programs:

Community Leads play an important role in day to day community building effort that makes Impact Hub successful and impactful over time. You help to maintain the space and create the conditions for people to work and collaborate on important projects for improving the city. A functional, reliable space forms the foundation for all of our members and guests to do their best work. You play an integral part of building and connecting an inspiring community every day. 

Community Leads commit 8 hours per week for 6 months in exchange for a Grow Membership and all of its associated benefits.

Responsibilities

  • Welcoming members and guests
  • Maintaining a clean, reliable workspace
  • Growing and connecting an inspiring membership community
  • Brewing coffee, sorting mail, stocking supplies
  • Giving tours and fielding questions
  • Troubleshooting, as needed

Apply

Impact Hub recruits Community Leads on a rolling basis. Placements in our Worktrade program depend on available shifts and an interview with applicants to assure a strong fit with our community, as well as your professional goals.

Community Leads commit 8 hours/week for 6 months and report to the Community Manager. In exchange, they receive one free Grow Membership and all of its associated benefits. 

Interested candidates should send a resume and cover letter to:

Joe Tynes – joe@baltimore.impacthub.net

You can also submit an online application here.

Event Lead

You can join our team through one of our Worktrade programs:

Event Leads help activate Impact Hub Baltimore with events and meetings. They play an important role in ensuring that Impact Hub serves as a reliable, accessible event space for the entire Baltimore community. Through this role, Event Leads provide hands on assistance to community partners and clients, learn best practices for running events, and receive support to plan and execute their own events.

Event Leads commit to supporting 4 events per month for 6 months in exchange for a Grow Membership and all of its associated benefits.

Responsibilities

  • Conduct orientations with event booking clients
  • Complete walkthroughs before and after events
  • Set-up and manage A/V equipment
  • Provide excellent experience for event booking clients and guests
  • Support clients as needed with check-ins, set-up, and clean-up
  • Assure clients respect schedule, systems, and space

Apply

Impact Hub recruits Event Leads on a rolling basis. Placements in our Worktrade program depend on our current needs and an interview with applicants to assure a strong fit with our community, as well as your professional goals.

Based on your availability, you will be assigned support weekly public events during daytime operating hours (Monday to Friday, 9am to 6pm) or during evenings and weekends when the space is otherwise un-hosted.

Event Leads commit to supporting 4 events per month for 6 months and report to the Community Engagement Director. In exchange, they receive one free Grow Membership and all of its associated benefits. 

Interested candidates should send a resume and cover letter to:

Michelle Antoinette Nelson – events@baltimore.impacthub.net

You can also submit an online application here.

Our small and mighty team is the secret to our success. Join us today!

About Us

To make real progress, we need to work together. Our thriving, diverse community is building an innovative local economy that advances equity and opportunity.