Follow us

Join Our Team

Our team leads the field in advancing equity and economic opportunity through community-building and values-driven space. Our work environment is inspiring, dynamic, and full of opportunities for learning and creative problem-solving. We support a visionary community of social innovators leading transformative work. Together, we are creating a more just and innovative local economy for every resident to thrive.

Current Opportunities to join our team are listed below.

Full-time positions are posted until filled. Hourly and contract positions with rolling recruitment are posted permanently.

Impact Hub Baltimore supports a community of entrepreneurs and innovators driving transformative change in Baltimore City. We build connections between enterprises, community members, and local institutions to drive civic wealth, equity, and access to opportunity. Our unique model enables diverse stakeholders to come together and contribute their talents, passion, and vision for a better Baltimore.

At the center of our model are the people we serve. Small business owners, grassroots leaders, creatives, and social entrepreneurs with diverse backgrounds and talents drive our work. Our team creates programming and resources that strength en connections, skill, and growth. We operate as part of a larger ecosystem of entrepreneurial supports, and strive to make resources more accessible. 

Impact Hub Baltimore seeks a creative, proactive, and motivated Engagement Manager to build meaningful and engaging access points to a suite of resources for innovators and entrepreneurs. This position will activate our media platforms, coworking space, and community with valuable content. 

The Engagement Manager will tell stories, share resources, and build community through layered and interconnected platforms. They will create social media content; publish a bi-weekly newsletter; manage outreach campaigns; recruit program participants; and create opportunities to connect. In this front-facing role for the organization, you will be instrumental in making our diverse and vibrant community feel welcome, connected, and supported.

Responsibilities

  • Curate and publish bi-weekly newsletter of resources and opportunities 
  • Coordinate social media publishing, engagement, and content development
  • Develop and facilitate programming to connect and engage coworking members
  • Manage registration, outreach, and partnerships for member engagement
  • Create graphics for promotion, programming, and resource guides
  • Align newsletter template, social media, and website content to brand guidelines
  • Organize and create storytelling assets spotlighting our community (writing, photos, videos)
  • Develop and execute outreach strategies to meet targets and goals
  • Build deep understanding of our community and their needs to inform outreach strategies
  • Maintain a strong sense of consistency, quality, and ownership over Impact Hub brand
  • Create positive interactions and experiences for Impact Hub members and guests
  • Orient and onboard new members in coordination with Operations Manager 
  • Drive positive growth of memberships, audience, and program participants
  • Participate in planning and coordination meetings with Impact Hub team and partners
  • Support the development of marketing assets and publications, as needed
  • Support event development and coordination for contract clients, as needed
  • Support on writing and reporting for grants and contracts, as needed
  • Reports to Executive Director and works collaboratively with all members of the team 

Essential Skills

  • Clear, positive, and professional communicator
  • Creative, imaginative, and capable of conveying new ideas clearly
  • Capable of managing multiple priorities and projects 
  • Strong task management and ability to execute projects well and on time
  • Excellent attention to detail and strong organizational skills 
  • Excellent care for visual, verbal, and written communications
  • Experience in graphic design, media management, and publications
  • Experience in facilitation, public engagement, and community building 
  • Ability to operate in a fast-paced environment
  • Flexible, humble, and open to learn new skills
  • Confident with technology, including Google Suite, Asana, Mailchimp, Eventbrite, WordPress
  • Capacity to design in Canva, Adobe Suite, or related software 
  • Willing to learn marketing automation and communications strategies
  • Interest and ability in storytelling. Demonstrated writing, video, or photography skills 
  • Entrepreneurial attitude. Challenges are met with creativity and solutions.
  • Collaborative attitude. Enthusiasm for working with diverse stakeholders.
  • Interest in learning about social enterprise and small business development
  • Passion for supporting Baltimore’s small businesses, innovators, and entrepreneurs 
  • Commitment to personal and professional growth within position
  • Able to operate independently with minimal supervision. Seeks support as needed. 
  • Open to learning, sharing, and exploring new directions and ideas as the role evolves.

Hiring

This role has been envisioned as a part-time contract position (20-30 hours/week) at a rate of $25-30 per hour, commensurate with experience. Position reports to the Executive Director. Interested applicants should apply by May 1. Send a resume and cover letter with the job title in the subject line to: Michelle Geiss – [email protected]   

Impact Hub Baltimore supports a community of entrepreneurs and innovators driving transformative change in Baltimore City. We build connections between enterprises, community members, and local institutions to drive civic wealth, equity, and access to opportunity. Our unique model enables diverse stakeholders to come together and contribute their talents, passion, and vision for a better Baltimore.

At the center of our model are the people we serve. Small business owners, grassroots leaders, creatives, and social entrepreneurs with diverse backgrounds and talents drive our work. Our team creates programming and resources that strengthen connections, skill, and growth. We operate as part of a larger ecosystem of entrepreneurial supports, and strive to make resources more accessible. 

Impact Hub Baltimore seeks dynamic, engaged, and friendly people to serve as our next Community Services team. This team ensures smooth and reliable daily operations of our coworking space. Community Services Coordinators create a positive experience for members and guests during operating hours. They greet people, answer phones, make coffee, give tours, and maintain a clean and welcoming space. This team plays a vital role in building community and culture at Impact Hub. 

Responsibilities

  • Staff front desk during operating hours 
  • Maintain a friendly, clean, reliable space for members and guests
  • Give tours for prospective members, guests & event bookings
  • Respond to phone calls and member requests 
  • Monitor supply levels for re-ordering
  • Clean and reset physical space at regular intervals
  • Check mail, distribute packages, and maintain a tidy mail room
  • Support member orientation, services, and daily troubleshooting, as needed
  • Ensure all members, guests, and community events follow systems and guidelines
  • Coordinate with Operations Manager to set and meet daily operations standards
  • Reports to Managing Director and coordinates with other team members, as needed

Benefits

  • Connect Membership with 24/7 coworking access, mailbox and member benefits
  • Ability to host your own events and workshops at Impact Hub (2 hours/mo)
  • Ability to sponsor community events at Impact Hub, in line with systems and guidelines
  • Ability to propose events and workshops in partnership with Impact Hub
  • Flexibility to work on your own projects once all operational responsibilities are met
  • Strategic support from team on mission-aligned ideas and initiatives
  • Connections to an inspiring, committed, and values-driven community

Essential Skills

  • Clear, positive, and professional communicator
  • Strong customer service orientation
  • Welcoming and friendly attitude to guests of all backgrounds
  • Good organization and basic tech capacity 
  • Flexible, humble, and open to learn new skills
  • Ability to prioritize Impact Hub’s organizational needs during shifts
  • Collaborative attitude. Enthusiasm for working with diverse stakeholders.
  • Passion for community building and facilitating meaningful connections
  • Interest in supporting Baltimore’s small businesses, innovators, and entrepreneurs 
  • Connections to larger Baltimore community encouraged
  • Prior experience in hospitality, customer service, or operations encouraged

Hiring

The Community Services team has been envisioned as 2-3 part-time roles. Individuals would be expected to cover at least one 8 hour shift per week, during operating hours: Mondays to Thursdays, 9am to 5pm. Impact Hub is offering a rate of $120 per shift, invoiced and paid on a monthly basis.

Position reports to the Managing Director. Applications will be accepted on a rolling basis until all positions are filled. Our first Community Services training will take place the week of April 18

Interested candidates should a resume and cover letter with the job title in the subject line to: Eric Lin – [email protected]    

Our small and mighty team is the secret to our success. Join us today!

About Us


To make real progress, we need to work together. Our thriving, diverse community is building an innovative local economy that advances equity and opportunity.