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Our team leads the field in advancing equity and economic opportunity through community-building and values-driven space. Our work environment is inspiring, dynamic, and full of opportunities for learning and creative problem-solving. We support a visionary community of social innovators leading transformative work. Together, we are creating a more just and innovative local economy for every resident to thrive.

Current Opportunities to join our team are listed below.

Full-time positions are posted until filled. Hourly and contract positions with rolling recruitment are posted permanently.

Operations Coordinator

Impact Hub Baltimore hosts and stewards a responsive, accessible, and mission-driven community of companies and organizations driving social impact. Members and non-members alike see Impact Hub as their home base and recommend it to their networks as a resource for entrepreneurial, equitable, and innovative change making. In support of our vibrant community, Impact Hub Baltimore operates a coworking and event space at our centrally-located location on North Ave. 

The Operations Coordinator will support the administration and operation of 3 business units: offices, coworking memberships, and event space rentals. Our community members and our core staff get vital daily support from this position. The Operations Coordinator will provide excellent customer service, maintain and update information in online member management systems, respond to member questions, respond to membership inquiries, manage inventory for supplies, and support other daily operations as needed. 

The Operations Coordinator ensures that Impact Hub Baltimore is a friendly, reliable, and inspiring place to work. You will help to create a welcoming, connected, and supportive atmosphere for our diverse and vibrant community. 

Responsibilities

  • Provide quality member experience
  • Foster community culture in and around Impact Hub Baltimore 
  • Onboard and orient new members
  • Manage tech systems related to membership management (CoBot, Kisi, Greetly)
  • Data entry and monthly tracking for membership indicators
  • Respond to membership sign ups and meeting room requests
  • Manage membership billing and collections 
  • Staff front desk during operating hours, as needed
  • Respond to phone calls and emails 
  • Maintain supplies for staff and members
  • Coordinate with Community Coordinators and event staff for additional support, as needed 
  • Proactively respond to member requests. Troubleshoot as needed. 
  • Provide support on special projects related to membership & outreach, as needed
  • Reports to Operations Manager
  • Manage the events lead conversion process

Benefits

  • Connect Membership with 24/7 coworking access, mailbox and member benefits
  • Ability to host your own events and workshops at Impact Hub (2 hours/mo)
  • Ability to sponsor community events at Impact Hub, in line with systems and guidelines
  • Ability to propose events and workshops in partnership with Impact Hub
  • Strategic support from team on mission-aligned ideas and initiatives
  • Connections to an inspiring, committed, and values-driven community

Essential Skills

  • Great customer service and communication 
  • Exceptional multitasking. Ability to balance immediate and long-term tasks in a busy and fast-paced environment
  • Strong organizational skills with exceptional attention to detail
  • Clear, positive, and professional communicator
  • Flexible, humble, and open to learn new skills
  • Confident with technology and basic platform management
  • Willing to learn basic financial management, analysis, and sales 
  • Entrepreneurial attitude. No problem is too big or too small to tackle.
  • Collaborative attitude with enthusiasm for working with diverse stakeholders.
  • Interest in learning about social enterprise and mission-driven business development
  • Passion for supporting Baltimore’s grassroots, creative, and small business community 
  • Innovative in developing solutions. Willingness to take on tasks outside of job description
  • Prior experience in hospitality, customer service, events, or operations encouraged
  • Knowledge of the Impact Hub community preferred

 

About Impact Hub

Impact Hub Baltimore is committed to building an innovative local economy that advances equity and addresses the city’s complex challenges. We value the perspective of all Baltimore residents, regardless of their position or role. And we believe that people living closest to the challenges of the city are also closest to the solutions. Both our coworking space and our programming are centered around a community of people working to advance justice and build civic wealth. We invite everyone to contribute their unique voice and skills to the complex issues we see around us every day.

We are a nonprofit social enterprise earning 50% of our annual budget through coworking memberships, office leasing, and event bookings. We serve 400+ community leaders and social entrepreneurs every year through our memberships alone. Earned revenue sustains our core operations and a portion of our staff time. This means that our vibrant community of members and partners serve as the primary source of funding and support for our work. We maintain a welcoming and accessible environment where each person who comes through our doors is considered family. Our team is committed, collaborative, and creative. Our culture is driven by our vision of creating economic opportunity and advancing gender and racial equity in the city of Baltimore. 

This role builds on a strong foundation of systems and practices. We support a healthy, growing community of social innovators leading transformative work. Our team leads the field in advancing equity and economic opportunity through community-building and values-driven space. Our work environment is inspiring, dynamic, and full of opportunities for learning and creative problem-solving. You will be connected to a global Impact Hub network, a collaborative partner network, and a growing field of enterprise development. Together, we are creating a more just and innovative local economy for every resident to thrive. 

Hiring

This has been envisioned as a part-time hourly position (20 hours/week) with a rate of $20/hr. Ideal candidates could start in early October 2022. Position reports to the Operations Manager. Successful hires will have opportunities for advancement based on performance.

Interested candidates should send a resume and cover letter with the job title in the subject line to:

Nacoya Villegas – [email protected] 

Impact Hub Baltimore supports a community of entrepreneurs and innovators driving transformative change in Baltimore City. We build connections between enterprises, community members, and local institutions to drive civic wealth, equity, and access to opportunity. Our unique model enables diverse stakeholders to come together and contribute their talents, passion, and vision for a better Baltimore.

At the center of our model are the people we serve. Small business owners, grassroots leaders, creatives, and social entrepreneurs with diverse backgrounds and talents drive our work. Our team creates programming and resources that strengthen connections, skill, and growth. We operate as part of a larger ecosystem of entrepreneurial supports, and strive to make resources more accessible. 

Impact Hub Baltimore seeks dynamic, engaged, and friendly people to serve as our next Community Coordinators team. This team ensures smooth and reliable daily operations of our coworking space. Community Coordinators create a positive experience for members and guests during operating hours. They greet people, answer phones, make coffee, give tours, and maintain a clean and welcoming space. This team plays a vital role in building community and culture at Impact Hub. 

Responsibilities

  • Staff front desk during operating hours 
  • Maintain a friendly, clean, reliable space for members and guests
  • Give tours for prospective members, guests & event bookings
  • Respond to phone calls and member requests 
  • Monitor supply levels for re-ordering
  • Clean and reset physical space at regular intervals
  • Check mail, distribute packages, and maintain a tidy mail room
  • Support member orientation, services, and daily troubleshooting, as needed
  • Ensure all members, guests, and community events follow systems and guidelines
  • Coordinate with Operations Manager to set and meet daily operations standards
  • Reports to Managing Director and coordinates with other team members, as needed

Benefits

  • Connect Membership with 24/7 coworking access, mailbox and member benefits
  • Ability to host your own events and workshops at Impact Hub (2 hours/mo)
  • Ability to sponsor community events at Impact Hub, in line with systems and guidelines
  • Ability to propose events and workshops in partnership with Impact Hub
  • Flexibility to work on your own projects once all operational responsibilities are met
  • Strategic support from team on mission-aligned ideas and initiatives
  • Connections to an inspiring, committed, and values-driven community

Essential Skills

  • Clear, positive, and professional communicator
  • Strong customer service orientation
  • Welcoming and friendly attitude to guests of all backgrounds
  • Good organization and basic tech capacity 
  • Flexible, humble, and open to learn new skills
  • Ability to prioritize Impact Hub’s organizational needs during shifts
  • Collaborative attitude. Enthusiasm for working with diverse stakeholders.
  • Passion for community building and facilitating meaningful connections
  • Interest in supporting Baltimore’s small businesses, innovators, and entrepreneurs 
  • Connections to larger Baltimore community encouraged
  • Prior experience in hospitality, customer service, or operations encouraged

Hiring

The Community Coordinators team has been envisioned as 2-3 part-time roles. Individuals would be expected to cover at least one 8 hour shift per week, during operating hours: Mondays to Thursdays, 9am to 5pm. Impact Hub is offering a rate of $120 per shift, invoiced and paid on a monthly basis.

Position reports to the Managing Director. Applications will be accepted on a rolling basis until all positions are filled. Community Coordinator interviews and trainings will be scheduled on a rolling basis as positions become available.

Please reach out by sending your resume and cover letter with the job title in the subject line to: Eric Lin – [email protected]    

Our small and mighty team is the secret to our success. Join us today!

About Us


To make real progress, we need to work together. Our thriving, diverse community is building an innovative local economy that advances equity and opportunity.